Privacy Policy
A legal disclaimer
Smith's Damp Soultions is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our domestic damp surveying services.
Information we collect
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Personal details: Name, address, email, phone number.
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Property details: Address of the property to be surveyed, photographs, survey notes, and reports.
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Payment details: Where applicable, for invoicing and payment processing.
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Communication records: Emails, calls, or messages relating to your survey.
How we use your information:
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Provide damp surveying services.
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Produce reports and recommendations.
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Manage appointments and customer communications.
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Process payments and issue invoices.
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Comply with legal and regulatory requirements.
Lawful basis for processing :
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Contract: To carry out our services as requested.
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Legal obligation: To comply with accounting and regulatory duties.
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Legitimate interest: To maintain records, improve our services, and handle enquiries.
Sharing your information :
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Professional partners (e.g., contractors or specialists) if you consent.
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Accountants or legal advisors for compliance.
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Regulators or authorities if required by law.
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Data storage and security
We take appropriate measures to keep your data safe, including secure storage of electronic and paper records. Personal data is retained only as long as necessary to provide services and meet legal obligations (typically up to 7 years for financial records).
Your rights :
Under UK GDPR, you have the right to:
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Access the personal data we hold about you.
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Request correction of inaccurate information.
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Request deletion of your data (where applicable).
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Object to or restrict processing.
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Request data portability.
Contact us :
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact: